Office Manager/Admin — The Heartbeat of Our Practice

Are you the kind of person who color-codes your calendar for fun, gets genuine satisfaction from a perfectly organized inbox, and lights up when someone asks for help? If you just nodded yes, keep reading — we might be exactly the team you've been looking for.

At Plus One Pelvic Health, you'd be the first face and voice our patients meet — the person who sets the tone for their entire experience with us. We're looking for someone organized, reliable, and genuinely warm, who takes pride in making a practice run smoothly behind the scenes while making every patient feel cared for out front.

Key Responsibilities:

• Greet and assist patients with a warm, friendly, and professional demeanor
• Manage phone calls, schedule appointments, and confirm patient visits
• Maintain accurate and up-to-date patient records, ensuring confidentiality and HIPAA compliance
• Manage patient intake, ensuring forms are completed and processed correctly
• Provide administrative support to the clinical team, including scheduling, data entry, and communications
• Help maintain an organized, clean, and welcoming office environment
• Assist with marketing efforts to support the practice's growth
• Handle additional administrative tasks as needed

Qualifications:

• Previous experience in an office or administrative role preferred
• Strong communication skills and the ability to build rapport with patients and team members
• Excellent attention to detail and organizational skills
• Willingness to become an expert at random tasks
• Proficiency with office software (e.g., Google Sheets)
• A friendly, approachable attitude with a passion for great customer service
• Reliable, punctual, and able to maintain confidentiality
• Ability to work independently and as part of a team

Schedule: Mon–Fri, 7:45 AM–4:00 PM

Benefits of Working at Plus One Pelvic Health:

• A supportive, patient-focused environment
• The chance to help grow a practice dedicated to improving women's health and wellness

Are you a perfectionist who loves following directions? Do you agonize over the details until everything's just right? Do you enjoy solving problems and thrive on structure and systems? Is your first instinct always "how can I help"?

About Plus One

Plus One Pelvic Health is a women’s pelvic health practice in Franklin, TN, dedicated to providing personalized, compassionate care to women throughout their pelvic health journey. We are looking for a motivated, friendly, and detail-oriented individual to join our team as an Office Administrator.

Our mission: We empower women to move, birth, and age with confidence in their body.

Our values:

• FAITH. We have faith in God's desire to see people healed. We partner with Holy Spirit to see healing in the name of Jesus Christ.
• ENTHUSIASM. We have the choice to set the tone and bring enthusiasm into each interaction. We are thermostats, not thermometers. We want both our staff and our clients to be enthusiastic about their time with Plus One.
• WARMTH. We aspire to change the way people feel about their healthcare providers. We want to provide a warm, inviting relationship so you walk away from each appointment feeling seen, heard, and loved. You are not alone.
• EMPOWERMENT. We empower our employees by providing a platform for them to operate in their passions. We empower our clients to feel confident in their female bodies, both now and in the future. We don't want to simply tell you what to do; we want you to learn the WHY so you can have the power of understanding moving forward.
• LOVE. We know what it is to be unconditionally loved, so we bring that love to all we do.